Terms and Conditions
These terms and conditions will apply to all transactions placed online from Air Monkeys Ltd. Please read carefully before placing any order.
All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights. By using this site you are agreeing to these terms and conditions’. All transactions with Air Monkeys Ltd will be governed by these terms and conditions.
All references to the ’company’, ’us’ or ’we’ will refer to Air Monkeys Ltd. All references to the customer shall mean the person or persons purchasing or agreeing to purchase goods from the company. All references to the Web Site shall include reference to all URL’s owned by Air Monkeys Ltd.
It is our policy to offer goods at the most reasonable price possible, however, if, due to circumstances beyond our control, we deem it necessary to alter any advertised price, we reserve the right to do so without prior notice.
We are pleased to accept orders placed via this website and payment may be made by Paypal or Mastercard/Visa via Paypal. Some orders to non-UK countries may require a custom charge to be paid on receipt of the goods. Air Monkeys Ltd accept that the buyer understands this and does not take responsibility for the charge or what the charge may pay for.
Outstanding orders can be cancelled at any time. In instances where payment has already been made, an alternative or refund in full for the item(s) concerned will be given. In the event of any goods delivered by us being damaged in transit, or failure to match the items ordered by you, then such details must be notified by you to us within 7 working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company’s appointed carrier. Liability in such cases is limited to the value of those items, which are shown to have not been received by the customer.
Returns and Exchanges
We want you to be entirely satisfied with every purchase made from Air Monkeys Ltd as we aim to offer you excellent quality, value and service at all times. A delivery note will be dispatched to you for all purchases. This is your proof of payment and also your guarantee. If you wish to return an item for exchange or you have decided not to keep it, please contact us within 28 days of receipt of item before returning to us. Returned items must be accompanied by a copy of your delivery note and, where possible be accompanied by original packaging. Customers should arrange their own return courier. After we have established that the item is unused and undamaged, you will be refunded the entire sales price excluding original cost of delivery, and if applicable, the cost of return service. If you are in any doubt, please contact us by email firstname.lastname@example.org. Any clothing wishing to be exchanged for a different size must be returned to us within 28 days of receipt of item in an UNWORN condition in original packaging. The customer is responsible for the cost of the return postage and the postage costs for dispatch of the replacement item(s). You must notify by us by email (email@example.com) in advance of your desire to exchange an item and we will notify you of the return postage costs and the availability of different sizes.
Products are sold singly unless otherwise stated. Every effort is made to ensure the colours depicted on the site match as closely as possible those of the actual product. Due to technical limitations, some colours may vary.
Distance Selling Regulations
You have a right to cancel your order within 7 working days following the day after the date of delivery for any unused item purchased through the website under the distance selling regulations for refund. This does not apply to any item personalised or made to your specification.
To cancel any item, you can e-mail or write to us quoting your invoice number. You must take reasonable care of the items, and must not use them. Goods must be returned to us within seven days of your notice to cancel. Items may be returned to Air Monkeys Ltd once we have replied to your email. All goods are returned at your own expense unless the item is deemed faulty or incorrect, where we will refund the cost on receipt of the goods. Should you require your unwanted goods to be collected, we will deduct the appointed couriers direct costs from the refund given.
Providing the goods are received back in an unused condition, and with all accessories, you will receive a refund within 28 days of your notice to cancel.
We will not be liable for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as act of God, riots, civil commotion, flood, fire and legislation. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then the customer’s liability will be limited to the value of the items already supplied together with any associated delivery charges.
Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.
Pricing and Print Errors
Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.
Ownership of Goods
All items supplied to the customer remain the property of Air Monkeys Ltd until final payment of all sums owing in respect of those goods has been received in full by us.
Any complaint can be communicated directly to Air Monkeys Ltd. We will endeavor to deal with your complaint within five working days of receipt. In the event where we cannot resolve your complaint immediately we will advise a likely time scale to you and keep you informed of any investigation.